🚽 How to Reset a Japanese Toilet Bidet (Washlet)

If your toilet bidet (Washlet) is not responding, the buttons are not working, or the seat functions suddenly stop, the issue can often be resolved by resetting the unit.
This guide explains safe reset methods, common causes, and what to do if resetting does not solve the problem.

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🔍 1. Common Signs Your Bidet Needs a Reset

You may need to reset the bidet if you notice any of the following:

• Bidet buttons do not respond

• Nozzle does not extend

• Water does not spray

• Remote control is unresponsive

• Indicator lights are blinking or off

• Bidet stopped working after a power outage

💡 In Japan, most bidets automatically shut down for safety after power interruptions or system errors.

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🔌 2. Basic Reset Method (Recommended First)

This method works for most Japanese bidet brands, including TOTO, Panasonic, INAX (LIXIL), and Toshiba.

🔹 Step-by-Step Reset

1. Locate the power plug for the bidet (usually near the toilet or behind the bowl).

2. Unplug the power cord from the outlet.

3. Wait 10–20 minutes.

   • This allows the internal system to fully reset.

4. Plug the power cord back into the outlet.

5. Wait about 1 minute for the system to initialize.

6. Press a simple function (e.g., Rear Wash) to test.

⚠️ Do not press multiple buttons while the unit is restarting.

For more information on other types of manufacturer, refer to this link.

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🔄 3. Reset Using the Control Panel (If Available)

Some bidet models have a manual reset or stop function.

🔹 Try This If Basic Reset Doesn’t Work

1. Press and hold the “Stop” button for 3–5 seconds.

2. Release and wait a few seconds.

3. Try using the bidet again.

💡 On some models, holding the Stop button cancels error states.

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🔋 4. Check the Remote Control (If Applicable)

If your bidet uses a wall-mounted remote:

• Replace the remote batteries (usually AA or AAA).

• Ensure the remote is not blocked or too far from the toilet.

• After replacing batteries, perform the basic power reset again.

⚠️ A working toilet but non-responsive remote usually means dead batteries, not a broken bidet.

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🚰 5. Check the Water Supply

If the bidet powers on but does not spray water:

1. Check the water supply valve near the toilet.

2. Ensure it is fully open (turn counterclockwise).

3. Confirm the toilet tank is filling normally.

💡 If water pressure is low in the entire property, refer to the Water Supply Troubleshooting article.

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🧠 6. When Resetting Does NOT Fix the Issue

Resetting may not work if:

• Internal sensors are faulty

• Nozzle motor is damaged

• Heater unit has failed

• Internal wiring or circuit board is defective

In these cases, professional inspection is required.

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📩 7. Contact Maintenance if the Issue Persists

Please submit a maintenance request if:

• The bidet does not respond after reset

• Indicator lights continue blinking

• Water leaks from the unit

• Error sound continues after reboot

Include the following:

• Property name and room number

• Bidet brand (TOTO / Panasonic / INAX, etc.)

• Description of the issue

• Photo of the control panel or remote (if possible)

  
  📄 Submit via the Maintenance Request Form

⚠️ Do not attempt to open or disassemble the bidet yourself.